Consumer Depot's Buyer Protection Plan

Our Buyer Protection Plan covers mechanical and electrical failures that occur during normal use. You get 100% Parts & Labor coverage with zero deductibles. (Drops, Accidental Damage and spills are not covered.)The following summary should help you to quickly find what you need to know about your coverage. It is followed by the actual Service Agreement itself.

PURCHASE PROTECTION PLAN SUMMARY

HOW LONG IT LASTS:
This Agreement begins the day you purchased the item with Purchase Protection coverage and lasts for the period of coverage you specify at purchase time.

WHAT IS COVERED:

• Mechanical and electrical failures that occur during normal use of your item. Your item is covered for up to the full purchase price of your item (tax and shipping are excluded).
• Some examples of covered issues include computer hard drive failures, iPod batteries that stop charging, cell phone keypads that get stuck, and digital camera sensor failures.

HOW THE COVERAGE WORKS:

• Repair Coverage:
  • Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you.
  • For Desktop Computers, Televisions over 37 inches and Large Appliances: We may schedule an appointment with a local repair facility for in-home service and we will pay the repair facility directly.
• Replacement or Reimbursements:
  • At our discretion, we may reimburse you the full cost of the item which may be faster and more cost-effective or replace the or issue a gift card or voucher for the current purchase price of a similar product. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt.
• For items still covered by a manufacturer warranty at the time of claim: First, we will help you file a claim with your manufacturer.
  • If your item is replaced or repaired, your Buyer Protection Plan will cover the repaired or replaced item.

WHAT IS NOT COVERED:
Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage.

• Accidental damage: We don't cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens.
• Accessories and Consumer replaceable parts: We don't cover accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges.
• Software: We don't cover software issues, including software for computers, cell phones and PDAs.
• Certain Types of Items. Items used in a commercial setting (e.g., an office printer) or fraudulently misrepresented are not covered.

HOW TO GET SERVICE:

• Online purchasers, simply log into your account and go to "Extended Warranties". Select the eligible item, the reason for the claim, and its specific issue from the drop-down menus. Also briefly describe the problem in the next box below. You will receive instructions on how to proceed next.
• In-store purchasers - Bring the covered item along with a copy of your receipt to our store.
• For items bought on eBay: a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time.

REFUND POLICY:
We will provide you with a full refund if you cancel your Service Agreement within (14) days from the purchase of the plan. If you choose to cancel your Service Agreement after this period, we will pro-rate your refund based on how much time has passed. You can also transfer your Service Agreement at any time at no cost.